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Submit a request Sign in The Black Tux Have a Question? Search Our FAQs. Need a Replacement? You can request one here–it only takes a few minutes. Request a replacement - Faqs -OUR RESPONSE TO COVID-19 How are you addressing COVID-19 (coronavirus)? What precautions are you taking when reopening showrooms?See all 2 articles THE BLACK TUX BASICS What is The Black Tux? How do I rent from The Black Tux? What products do you offer? I am a groom or event creator. How do I set all this up? How do I partner with The Black Tux? How far in advance should I place my order?See all 12 articles FIT AND SIZING How do I know my sizes? How do I check the sizes I ordered? What sizes do you carry? Which shirts can I wear cufflinks and button studs with? What is special about your tuxedo pants? Is it normal to wear a tuxedo or suit in the summer?See all 7 articles SHIPPING POLICIES How will my order be shipped? Where should I ship my rental? How can I update my shipping address? How much is shipping? When will my order arrive? What if I place my order fewer than 5 days before my event?See all 9 articles GARMENT CARE Do socks come with my order? Do I need to press or dry clean my rental? What happens if I damage my rental?See all 3 articles RETURNS AND CANCELLATIONS How and where do I return my rental? I lost my return label. How do I get a new one? Can I change my order? What happens if my event is canceled or postponed? What happens if I return my rental late? I returned my personal item(s) in my box. How can I get my items back?See all 7 articles WEDDING PARTIES Do you offer discounts for a full wedding party? What do I do if I’m having a destination wedding? Can I set up an event for my participants if I am not buying or renting from The Black Tux? Why do you ask for my partner’s information? Where can I add my partner’s information? Can my partner log in?See all 18 articles PAYMENT When will my card be charged? What cards are accepted? How do I use my credit? Why is my promo code not working? How do I know if I used my account credit on my order? Can I use my credit and promo code?See all 11 articles WHEN YOUR ORDER ARRIVES What do I do when my order arrives? My items don’t fit. What do I do? Does my replacement order have to be sent to the same address? Can I get my items tailored? When will I receive my replacement order? Do you charge for my replacement order?See all 7 articles HOME TRY - ON What is the home try-on program? How do I set up a home try-on? When does the home try-on order arrive? What items can I receive in a home try-on order? Can you send me multiple styles or sizes in my home try-on order? Can I get multiple home try-on orders?See all 11 articles SHOWROOM AND NORDSTROM Do I have to schedule an appointment? How far in advance of my event do I have to schedule an appointment? What happens if I’m running late to my appointment? What can I expect during my appointment? Can I pick up my order at a showroom location? Which products are available at your showroom?See all 14 articles VIDEO SERIES: STYLE & FIT FAQS What’s the difference between lapel shapes? Why do jackets have different numbers of buttons? Do I button all the buttons on my suit? Should I wear a bow tie or a necktie? Do I have to wear a cummerbund with a tuxedo? How can the groom stand out in the same tux as his groomsmen?See all 15 articles KEEPING MY RENTAL Can I keep my rental? Can I purchase your items? What is your return policy after keeping my rental?See all 3 articles Contact Us Couldn’t find what you’re looking for? We’re happy to help. Submit a...